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Unity crash opening cloud manager#1956

App Id 286160
Build ID 9610430
Unistalled and reinstalled

Repro: Start TTS, open a singleplayer table, close the mod picker without choosing a mod, open Cloud Manager from Modding menu, crash.

The crash reporter window says: Tabletop Simulator - Unity 2019.4.40f1_ffc62b691db5

a year ago

In addition to uninstalling and reinstalling, I tried clearing the cache.

a year ago

I added -log to launch options, and get this player.log:

a year ago

The crash data from the above run with -log is:

a year ago

After a lot of pruning of C++ redistribution libraries and AppData caches, plus another re-install, I believe that I have resolved my issue, at least for now. Is there anything I can do to help debug it further? Should I mark it as resolved somehow?

a year ago

Note for future bug-searchers: the advice farther down the page here was helpful: https://kb.tabletopsimulator.com/getting-started/troubleshooting/

a year ago

Update: I was able to get TTS to open the cloud manager without crashing, but it won’t load anything that needs to load an image (no boards, decks, tokens, or tiles), but it will load object bundles and PDFs – Loading never progresses for the former kind of object, but works fine for the later (even if I start them after the former).
I now suspect that it has something to do with C++ redistributable libraries, but I’ve removed and reinstalled the most recent version, and am still having the issue. Can anyone tell me which version is needed?

a year ago

I eventually just nuked and reinstalled them all, twice. I either unknowingly got the wrong arch the first time, or something weird happened, but the second time it worked.
Final summary: uninstall TTS, wipe the Berserk Games folders from AppData/Local and AppData/LocalLow, uninstall all MS VC++ redist libs, then install the MS C++ libs, then reinstall TTS.

a year ago